Dubai Airports plans to introduce new baggage rule to help improve service


16 March 2017

Dubai Airports plans to introduce a new baggage rule to help improve service, reduce the risk of mishandlings, and enhance the performance of its check-in and baggage operation at Dubai International. Ali Angizeh, vice president of terminal operations at Dubai International Airport (DXB), said: “Dubai International provides some of the most sophisticated baggage systems in the world. However, even the most technologically advanced systems can be disrupted by irregular shaped or oversized bags. Bags that are round or do not have a flat surface of any kind are by far the largest source of baggage jams. These jams can shut down sections of our system, delay baggage delivery to the aircraft and inconvenience our customers.” Accordingly, from 8 March 2017, bags without flat surfaces are being rejected at check-in. Dubai Airports has advised all airlines operating into DXB of the imminent change and has updated its website, mobile app and signage across the airport to help raise awareness. “Passengers, who show up at the airport with non-compliant baggage will be given the option to have it repacked in boxes for a fee,” Angizeh said. At some 140 km in length, DXB’s baggage handling system is among the largest in the world. It has 15,000 trays and is powered by 21,000 motors.

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