New automated boarding pass scanners in service at CPH
11 March 2013
Copenhagen Airport (CPH) in Denmark has commissioned new automated boarding pass scanners to facilitate faster security screening and enhance passenger satisfaction and capacity. Prior to entering the security screening area, passengers currently have to pass through an e-gate that automatically scans boarding passes and only a valid travel credential will open the e-gate. The system would allow passengers to continue using the boarding passes in hardcopy and on mobile phones, which would reduce waiting times and trim costs. Copenhagen Airport security head Johnnie Müller said that airport passengers are satisfied with the new service and would like to have more self-service options. “Today, 75% of passengers check in online, at airport kiosks or by mobile phone,” Müller said. “For this reason, we are convinced that passengers will welcome the new e-gates, which will make it even easier for them to make their way through the airport.” The airport plans to deploy two manned desks to assist passengers with young children and passengers with reduced mobility, as well as provide extra assistance to help passengers who are unfamiliar with the usage of new e-gates. In addition, the airport will also set-up a dedicated access point for passengers using ‘CPH Express’, the airport’s two express lanes through security.