Successful biometric exit trial for JetBlue flights at Boston’s Logan International Airport

momberger

26 September 2017

A biometric exit trial for JetBlue flights at Boston’s Logan International Airport (BOS), MA, has been called a success, according to exit provider and technology company SITA. The programme, which launched in June 2017 and involved the airline and US Customs and Border Protection (CBP), has proved popular with passengers thanks to the streamlined process of simply stepping in front of a camera without the need to show a boarding pass, passport or other documents. Randy Pizzi, SITA president, Americas, said: “SITA’s collaboration with JetBlue and CBP has resulted in this unique integrated biometric exit check and self-boarding solution. The results to date have been very positive with the vast majority of JetBlue customers choosing to use it. This acceptance is in line with our experience and the results of 2017 SITA Passenger IT Survey, which shows that not only do passengers prefer to use technology, but when they do it boosts satisfaction rates.”

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