New real-time trolley supply monitoring system developedat the Chinese University of Hong Kong


26 September 2017

Researchers at the Chinese University of Hong Kong (CUHK) have developed a real-time trolley supply monitoring system to optimise baggage trolley management at Hong Kong International Airport (HKG). The system has been developed by the university’s department of systems engineering and engineering management, the Hong Kong R&D Centre for Logistics and Supply Chain Management Enabling Technologies (LSCM R&D Centre), and Airport Authority Hong Kong (AA). Frontline staff will be able to use the system to effectively allocate trolleys to passengers. AA Smart Airport general manager Chris AuYoung said: “This baggage trolley tracking system not only greatly reduces the need for manual checking of the trolleys, but also helps our service provider to replenish the trolleys at specific locations at a timely manner.” Frontline service providers and management can monitor trolley availability at all pick-up points using the new Real-time Trolley Supply Monitoring System, which can be connected to iOS and Android apps. Alert notifications will be given in yellow when the trolley quantity drops to 50 or below, red alert for empty racks, and green alert for normal supply of more than 50.

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