Birmingham Airport implemented new self-service bag-drop solution from Rockwell Collins

momberger

11 August 2017

Birmingham Airport (BHX) in the UK has implemented a new self-service bag-drop solution from Rockwell Collins, helping to reduce queue times and improve the passenger check-in experience. Chris Wilson, head of terminal operations at Birmingham Airport, said that since the implementation of the first phase of 32 kiosks, queue times had decreased from 20 min to just 5 min, which in turn resulted in reduced transaction times from two minutes to between 35 and 45 sec. The self-bag-drop solution is also helping to improve customer service at the airport, providing airport staff with greater flexibility to better assist passengers who need additional help. The latest Rockwell Collins self-bag-drop units in Birmingham can be managed by one member of staff for up to five kiosks, and deliver full check-in functionality for participating carriers. Passengers can self-scan boarding passes, print baggage tags and drop off luggage using the system, in addition to providing baggage payment options. Meanwhile, Bristol Airport (BRS) in the UK has begun trialling Rockwell Collins’s self-service bag-drop technology for passengers flying with EasyJet. Rockwell has installed 12 self-service kiosks and four bag-drop desks within the EasyJet check-in area in the terminal, and customer hosts are on hand to offer guidance and assistance to passengers throughout the trial. Phil Holder, head of operations support at Bristol Airport, said: “The trial is already speeding up the process for passengers and the initial feedback has been very positive.”

Weitere Newsartikel ansehen

Aktuelles