BA launched new self-service boarding gates at London Heathrow Airport


11 May 2017

British Airways has launched new self-service boarding gates at London Heathrow Airport to provide an easier, smoother boarding process for passengers. The airline is the first in the UK to introduce automated biometric technology throughout the airport. Introduced after a successful trial conducted in June 2016, the airline has currently opened its first three self-service boarding gates for UK domestic flights departing from Heathrow Terminal 5 (T5). The new gates allow passengers to scan their boarding pass at the gate and walk through to board their flight directly, ensuring a smoother and safer journey through the airport. With an aim to introduce the automated biometric technology on international flights in the future, British Airways will open three additional boarding gates at each domestic departure stand at Heathrow Airport each week until the middle of June. The opening of the new self-service boarding gates is part of a wider investment into new technology that is intended to help the airline improve customer experiences during their time at the airport. In addition, British Airways has opened self-service bag drop points at London Gatwick and Heathrow Airports, and aims to offer an improved, streamlined connections area at Heathrow T5 later in 2017. British Airways customer experience director, Troy Warfield, said: “Our customers have told us that they want the ability to simplify and speed up their journeys through the airport. “The additions of self-boarding gates, along with self-serve bag drop points, are just two of the ways in which we are investing in areas our customers value most.”

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