SITA to provide new technology at Adelaide Airport


09 December 2016

SITA has been contracted to provide new technology to enhance operations at Adelaide Airport (ADL) in Australia. As part of a new five-year contract, SITA will provide 32 check-in kiosks and 14 bag drop units at the airport. With SITA’s new common-use self-service (CUSS) solutions, passengers will be able to use self-service for any airline, at any check-in kiosk or bag drop point. Adelaide Airport’s planning and infrastructure executive general manager, Vince Scanlon, said: “As the gateway to South Australia, we at Adelaide Airport want to deliver exceptional outcomes to our customers, partners, shareholders and community. Passengers will enjoy efficient bag drop and check-in while the data collected will turn information into knowledge and allow us to focus on what matters for improved performance.” ADL will also use SITA’s AirportPulse business intelligence portal, which provides end-to-end visibility of the airport’s operations. The company’s technology is expected to drive operational efficiencies and improve customer experiences at the airport. SITA Asia Pacific president, Ilya Gutlin, said: “SITA has been Adelaide Airport’s technology partner for over a decade and during that time we have worked with the team to contribute to its growth and success. Over the coming years, we will continue to seamlessly transition Adelaide to the latest innovative technology that supports the vision of Adelaide Airport becoming a top tier business centre in the Asia Pacific region.”

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