Rockwell Collins together with Pulse.aero deploy two major self-service bag drop zones at Dublin Airport
29 July 2016
Rockwell Collins, working in conjunction with Pulse.aero, has recently deployed two major self-service bag drop zones in Terminals One and Two at Dublin Airport in Ireland through an agreement with the daa. The multimillion dollar project is designed to streamline and simplify the baggage check-in process, according to a release from Rockwell Collins. The new systems are already having a significant impact including increased check-in capacity and shorter queues. Terminal 1 (T1) now has 15 self-service bag drop units. The units use a one-step approach, allowing passengers who have checked in online to take their bags directly to a bag drop unit where they can print and tag their luggage. The bag is then dispatched straight into the baggage system. In T2, the airport now has 32 self-service kiosks and 12 bag drop units in the Aer Lingus check-in area. The bag drop units in T2 are the world’s first touchless bag drops, employing a two-step approach. Passengers first use their reference number to print a boarding card and/or weigh their bag and print a tag. Once tagged, the luggage is taken to the self-service kiosk and the bag is automatically dispatched. “Touchless bag drop means that passengers can drop their bag at a self-service machine that requires only minor user interaction, eliminating many of the steps they have to deal with today,” said Liz Walshe, project manager at daa. “This solution from Rockwell Collins and Pulse.aero is providing passengers with the services they need to make their travel as easy and seamless as possible. Beyond providing a better check-in experience, the solution is reducing costs by enabling us to use our existing infrastructure to check in more passengers.” The self-service solutions will be expanded to additional airlines in the near future and more features, such as baggage payment, will be added over the summer.