Etihad Airways announced agreement with UK-based Luggage Logistics


12 January 2016

Etihad Airways has announced an agreement with UK-based Luggage Logistics to transform the end-to-end baggage management process across the airline’s global airport network. The baggage management system (BMS) will integrate with flight schedules and other key passenger information and departure control systems. This will increase the speed at which bags can be identified and transferred from the aircraft to the airport terminal facilities onto connecting flights, keeping departures on schedule and improve the on-time performance of its flights. The software works from a centralized database that manages all baggage-related data from multiple sources. This real-time information can be shared quickly and efficiently across Etihad Airways’ operations teams, ensuring the consistency and visibility of baggage information. Adam Dalby, Luggage Logistics’ managing director, said: “We are delighted to be working with Etihad Airways who share our core values of innovation and service excellence. By delivering our state-of-the-art baggage management solution, real-time information will enable collaborative and proactive decision making, ensuring guests’ baggage is efficiently handled throughout its entire journey.”

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