Self-bag drop facilities expanded at Geneva Airport

momberger

28 July 2015

Geneva Airport in Switzerland has expanded its self-bag drop facilities to further improve passenger experience and increase check-in capacity. Some 18 months after the introduction of self-bag drop at the airport, the number of Scan&Fly units, from Delft, Netherlands-based Type 22, has been doubled, offering passengers of main partner SWISS and six other Star Alliance airlines more self-service facilities and a seamless journey through the airport. Jacques Morgenegg, Project Manager, Landside at Geneva Airport explains: “Passengers are demanding technology like Scan&Fly. They want to be in control over their journey and be part of the process. That – together with capacity constraints – is why Geneva Airport installed Scan&Fly 18 months ago. We are very happy with the successful results and the good passenger acceptance.” Geneva Airport implemented a combined self-bag drop process to facilitate passengers in the best way possible. Passengers who have not yet checked in prior to arrival at the airport can first check-in and print their bag tag at a kiosk before continuing to Scan&Fly to drop-off their baggage. Passengers who already have a boarding pass can proceed directly to Scan&Fly. Morgenegg said: “Geneva Airport selected the Type22 solution because it offers the possibility of a combined self-bag drop process. It is clear that we have made the right decision. Approximately 50% of our passengers use Scan&Fly to print a bag tag and drop their baggage, while the other half uses Scan&Fly for bag-drop only.”

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