More than 50 million passengers across India can now use SITA’s common-use self-service technology to check in


30 October 2014

More than 50 million passengers at 25 airports across India can now use SITA’s common-use self-service technology to check in at the airport quickly and easily. The Airports Authority of India (AAI) has collaborated with SITA to deploy this new technology as part of its ongoing airport modernization programme. The AAI has also selected SITA to provide the baggage reconciliation system for 38 airports across India. The seven-year, multi-million dollar contract was announced at SITA’s recent India Aviation ICT Forum in Jaipur, India. SITA’s BagManager will deliver real-time information on baggage status, helping to resolve baggage issues quickly and efficiently. The comprehensive baggage management technology has been proven to reduce the number of mishandled bags by up to 20%. Sudhir Raheja, Chairman, Airports Authority of India, said: “Our airport modernization programme is designed to provide better service both for passengers and airlines alike as air travel in India continues to grow. With passenger numbers expected to reach 450 million by 2020, we need to ensure we are operating as efficiently as possible. SITA’s baggage systems, common use technology, and self-service check in kiosks are flexible, convenient and will help establish a firm foundation for future growth.” SITA’s AirportConnect Open passenger processing platform will incorporate 730 workstations across 25 AAI airports, based on the IATA Common Use Terminal Equipment (CUTE), Passenger Processing (CUPPS) and Self-Service (CUSS) standards. This will enable all airlines using these airports to access their respective IT applications in real-time on shared equipment. They will also be able to use any airport desk, gate or self-service kiosk for passenger check-in and boarding for maximum convenience. Passengers will have access to 34 common-use self-service check-in kiosks across the airports to help speed-up their journey.

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